PATER FILUS WARRANTY POLICY
Our Commitment to Quality
At Pater Filus, we take pride in crafting exceptional timepieces that blend traditional watchmaking with modern design. Each watch is carefully assembled and inspected to ensure it meets our high standards of quality and craftsmanship.
Warranty Coverage
All Pater Filus watches come with a 2-year limited warranty from the date of purchase. This warranty covers:
- Manufacturing defects in materials and workmanship
- Movement malfunctions under normal use
- Case and crystal defects
- Crown and pusher functionality issues
What's Not Covered
Our warranty does not cover:
- Normal wear and tear (scratches, scuffs, strap wear)
- Damage from accidents, misuse, or improper care
- Water damage if water resistance specifications were exceeded
- Unauthorized repairs or modifications
- Battery replacements (for quartz movements)
- Cosmetic damage to straps, buckles, or finishes
- Loss or theft
How to Make a Warranty Claim
- Contact us at contact@pater-filus.com with your order number and photos of the issue
- Our team will review your claim within 2-3 business days
- If approved, we'll provide instructions for returning your watch
- Repairs typically take 2-4 weeks from receipt
Important Notes
- Original proof of purchase is required for all warranty claims
- Warranty is non-transferable and applies only to the original purchaser
- We reserve the right to replace rather than repair defective watches
- Shipping costs for warranty returns may apply depending on your location
Beyond the Warranty
Even after your warranty expires, we're committed to keeping your Pater Filus timepiece running beautifully. Contact us for repair services and maintenance options.
